Is Your Destination Truly Accessible?

4 Nov


New global competitive survey results show that 43% of international tourists with special needs are complaining during their stay.

Are destinations and tourism businesses truly efficient in welcoming tourists with special needs?

Based on its reference global benchmarking survey TRAVELSAT© Competitive Index, TCI Research reports that nearly half of international tourists with special needs traveling in the world have been in a situation to complain following to a negative experience during their stay. This percentage is almost twice as high as for average tourists.

Areas of complaint mostly focus on accommodation and transportation at destinations, generating also more negative experiences related to safety and health.

The survey also reports quite significant discrepancies in quality performances according to the destination visited.

TCI Research CEO Olivier Henry-Biabaud comments: “Many destinations and hotels promote “tourism for all” as part of their social responsibility agenda; however the challenge for improving experience in ground…

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